Generative AI Makes Government Smarter

Generative AI is helping governments to work quickly and wisely. This service improves delivery, decision-making, and management of systems. In China, it is now a key part of the government’s digital plans for 2025.

Better Services for Citizens

AI is now being used in many areas like writing documents, court systems, public safety, and city management. For example, in Hangzhou, a smart assistant called Xiaozhi helps people with healthcare questions, answering most calls with high accuracy. AI makes these services easier, quicker, and more accurate for the public.

Smarter Technology Behind the Scenes

Today’s clear learning tools have the ability to understand sounds, texts, images, and videos, making it easier for people to seek help in various ways. In Shenzhen, the government system now uses AI by utilizing both video and data to understand events in the city. This allows local teams to act faster and better when problems happen.

More Teamwork Across Departments

With AI, different government teams can now share data easily and solve problems together. Platforms like Qinqing Online help process business requests in seconds by checking data from many departments. AI also helps gather public feedback and suggest better policies based on that data.

Final Thought

Generative AI is changing the way governments operate, but it also brings risks such as data leaks or improper systems. To properly utilize AI, governments should create strong, secure systems and involve the people. If done correctly, AI can truly improve public services and make governance smarter and more helpful for everyone.